This Refund Policy outlines how WebUltro Technologies handles cancellations and refund requests for website, SEO, AEO, and digital marketing engagements.
At WebUltro Technologies, we aim to deliver every project with transparency and professionalism. Because our Services involve custom creative work, strategic effort, and third-party platform costs from the moment an engagement begins, refunds are handled on a case-by-case basis as outlined below. This Refund Policy applies to all Services offered by WebUltro Technologies, including website design, landing pages, SEO, AEO, and digital marketing/ads management, and should be read together with our Terms & Conditions.
Most projects require an advance or booking payment to confirm the engagement and begin work (such as strategy planning, design mockups, or account setup). This advance payment is largely non-refundable once work has commenced, as it covers the time, planning, and resources already committed by our team. If a Client cancels before any work has begun on their project, the advance may be refunded after deducting a reasonable administrative charge, at WebUltro's discretion.
For one-time projects such as website design, redevelopment, or landing pages:
Ongoing services such as SEO, AEO, and paid ads management are billed on a monthly retainer basis for the strategy, execution, optimisation, and reporting work carried out during that period.
Amounts allocated toward advertising budgets on platforms such as Google Ads or Meta/Facebook Ads are separate from our management fees. Once ad spend has been utilised by the respective platform, it is non-refundable by WebUltro, as these funds are paid directly to the third-party platform and governed by that platform's own billing and refund policies. Any unused ad budget still held with WebUltro (not yet spent with the platform) at the time of a confirmed cancellation may be returned to the Client or adjusted against outstanding dues.
The following are generally non-refundable:
Clients may request cancellation of a project or ongoing Service at any time by contacting our team in writing (email or WhatsApp). For one-time projects, cancellation requests will be assessed based on work completed to date. For retainer-based Services, the applicable notice period under the service agreement will apply before Services and billing officially stop.
To request a refund or discuss a billing concern, please contact us with your name, invoice/payment reference, project details, and the reason for your request, using the contact details below. Our team will review each request individually and respond within a reasonable time frame.
Where a refund is approved, it will typically be processed within 7–14 business days to the original mode of payment, unless otherwise agreed with the Client. Processing times for the funds to reflect may vary depending on your bank or payment provider.
We may update this Refund Policy periodically to reflect changes in our Services or business practices. The "Last Updated" date at the top of this page will indicate the most recent revision. We recommend reviewing this page periodically, especially before starting a new engagement.
For refund requests or billing questions, please reach out to:
